Returns

General information

You can return your online order within 30 days after receiving your order. Returned products must meet the expected return conditions described in the returns policy.

Did you buy a product at one of our events via the dedicated Click & Collect website? Please select the ‘Click & Collect returns’ button below to register your return.

We do not offer exchanges. If you need a different size, please return your product and place a new order for the desired size. All returned products will be processed and refunded within 14 days after receiving the package at our warehouse.

Register your return (Europe only)

Click on the ‘visit the return portal’ button below to access the online return portal and login using your order number and email-address that was used during checkout.

You can find the order number in the order confirmation email.

Visit the return portal

Return online order (Non-EU)

Non-EU returns

Ship your return package to the following address and add the return form to the package.

Casablancaweg 12-D14
1047 HP Amsterdam
Netherlands

Download the return form

Return cost

European customers

In the return portal you can find all available return shipping methods including the cost.

Non-EU customers

For non-EU customers, please request your local delivery service for the current shipping price.

Where do I drop-off my package?

You can follow your shipment via the track & trace link. We will send an email once we have a status update on the return process.

Refunds

All returned orders are processed and refunded within 7 days after receiving the package at our warehouse. The value of the returned product(s) will be refunded to the bank account that was used during checkout.

Did you order using Klarna? The return value will be deducted from the Klarna bill of this order.

It can happen that your return package is delayed during busy seasons. Feel free to reach out to us to ask for an update if the 14 days has been exceeded.

Warranty

If the item(s) you ordered turn out to be faulty, we will follow the lawful warranty terms & conditions, which means you may expect the product to function as it should by one’s expectations. If you have a complaint about unclear material defects of one – or more – of our products, please file a returns request via this link so our team can find a solution.

Simply fill in your order number, select the faulty item and select the correct reason of return.

Klarna

If you used Klarna to place your order we advise to also register the return within your Klarna account. This way the payment will be ‘frozen’ until the return has been processed and your Klarna bill has been corrected.

Additional return information

Hygiene products like underwear, earrings, socks etc. cannot be returned. Products like cd’s where the plastic wrapping has been removed will also not be able to be returned.

This will also be mentioned in the product description of said products.